Frequently Asked Questions

Are Aqua Diamonds’ stones really natural diamonds?

Yes. Every stone we sell is a 100 % natural, conflict‑free diamond and is individually graded and sealed by IGI (International Gemological Institute).

All jewellery is crafted in 18 KT hall‑marked gold for the ideal balance of strength, durability and luxury sheen.

Absolutely. Our design studio can create one‑of‑a‑kind pieces or modify existing designs to your specifications (metal colour, stone size, engraving, etc.). Lead‑time is typically 10‑15 working days depending on complexity.

We do not offer returns or exchanges. Because each piece is made or finished to order, sales are considered final. Please review your cart carefully before checkout.

Unfortunately, orders cannot be cancelled after payment is confirmed, as production or dispatch begins immediately.

Yes. We ship across India via insured express courier and to most major international destinations by DHL/FedEx. International delivery takes 7‑10 business days from dispatch. Customs duties and taxes, if any, are payable by the recipient.

For in‑stock items: 2‑4 business days to metro cities, 4‑6 days elsewhere. Custom pieces are dispatched once ready. All parcels are fully insured in transit.

Every order is packed in a tamper‑proof outer box and a luxury Aqua Diamonds presentation case, along with the IGI certificate and invoice.

Yes. A GST‑compliant invoice is e‑mailed and a hard copy is included in the parcel for all domestic shipments.

Yes, jewellery is insured for its full value until it is signed for by the customer.

We accept all major Indian credit/debit cards, UPI, NetBanking and international Visa/Mastercard. Bank‑transfer details are available on request.

Use our printable sizing guide or visit any local jeweller for an accurate measurement. If you’re unsure, our advisors can help you over video call.

You’ll receive an automated tracking link by SMS/e‑mail once the parcel is booked with the courier. Live chat support can also track it for you.

Yes—visit our flagship boutique in Jubilee Hills, Hyderabad. Appointments are recommended for bespoke consultations.

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