Shipping Policy – Aqua Diamonds

At Aqua Diamonds, we take great care in ensuring your order is delivered securely, swiftly, and in pristine condition—whether it’s traveling across the city or across continents.

🛫 Courier Partners

We work only with trusted and recognized courier services for both domestic and international deliveries. Orders are shipped directly to the address you provide—so please double-check all details, including pincode, phone number, and landmarks, before placing your order.

🔐 Transit & Shipping Insurance

Every package we ship is 100% insured until it safely reaches your hands. From dispatch to doorstep, your jewellery is protected.

If, in the rare event, your order goes missing in transit:

• We allow up to 15 days for our shipping partners to attempt to locate the parcel.

• If unresolved, we will initiate a full refund to your original payment method.

🇮🇳 Shipping Within India

• Shipping Fee: Free of cost, all over India

• Delivery Time: Typically within 5–7 working days post order confirmation

• Delays: Governmental restrictions or unforeseen circumstances may cause delays. If delivery is unfulfilled beyond the expected window, we’ll cancel the order and refund the amount to your original payment mode.

• Workplace Delivery: For office addresses, include department names, employee ID (if applicable), and a reachable number to avoid failed deliveries.

• ID Verification: Please keep a valid ID handy at delivery: PAN, Aadhar, Passport, Voter ID, or Driver’s License.

• Video Recording: For your security, we recommend capturing a video while unboxing the package.

🌍 International Shipping

• Delivery Time: Estimated between 14–21 working days from dispatch date

• Shipping Charges: Not free; applicable based on destination

• Customs & Duties:

  • All international deliveries are subject to import duties, taxes, and customs fees as per the destination country’s laws.

  • These charges are payable by the recipient and are included in the shipping cost or collected upon delivery.

  • Customs processes may cause delays beyond our control.

• Currency Conversion: Prices on our site are listed in INR. Your card provider will convert the payment to your local currency at the prevailing rate.

• Shipping Limitations: Currently, we serve select international destinations only.

• Legal Compliance: The buyer is responsible for ensuring the product is legally importable into their country.

• No Returns: International orders are not eligible for returns or exchanges.

• Avoiding Delays:

  • Provide a reachable phone number for customs clearance

  • Ensure a government-approved ID (as per your country) is ready

  • Do not decline shipments or ignore customs notices, as this may lead to non-refundable return fees

📦 Packaging & Dispatch

• All items are securely packaged in tamper-proof boxes and sealed with our official security tape.

• Please refuse delivery if you receive a damaged or tampered parcel.

• We recommend making a video of the package opening for verification and claim purposes, especially for high-value purchases.

📍 Delivery Restrictions & Instructions

• Deliveries are made to residential and commercial addresses within serviceable zones.

• You may also opt to collect your order from your nearest Aqua Diamonds store (available in India only).

• Orders not deliverable due to unreachability or incorrect information will be returned to our dispatch center.

• We do not deliver to courier hubs, nor are we responsible for products picked up directly from courier offices.

🧾 Verification at Delivery

To ensure secure delivery, we may require:

• One-time Password (OTP) verification (for select courier partners)

• A government-issued photo ID matching the name and address on the order

Accepted IDs:

• PAN Card

• Aadhar Card

• Passport

• Driver’s License

• Voter ID

🪙 Special Cases: Gold Coins & Bars

Due to regulatory requirements:

• The name on the payment card, buyer details, and ID proof must all match.

• A soft copy of the ID must be emailed to us before we dispatch gold coins or bars.

• If someone else made the payment, ID proofs of both the payer and recipient are required.

• We reserve the right to hold the order until ID verification is complete.

👤 Third-Party Collection Authorization

If you wish to authorize someone else to receive your order:

• Send us an email confirmation with the full name and ID proof of the person

• Without written authorization and proper ID, we will not release the parcel to a third party

For any questions, concerns, or assistance, feel free to reach us:

📞 Phone/WhatsApp: +91 9121118880
📧 Email: support@aquadiamonds.co

We’re here to ensure your shopping experience is as secure and seamless as possible.