Privacy Policy – Aqua Diamonds

At Aqua Diamonds, we value the trust you place in us. Your privacy is extremely important, and we are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you interact with us—whether through our website, in-store, or via email or phone.

1. How We Collect Your Information

We collect personal details directly from you when you:

• Browse or shop on our website

• Fill out forms or submit inquiries

• Participate in promotions, contests, or surveys

• Provide reviews, feedback, or testimonials

• Contact our customer service team

• Use our mobile applications (where location and device information may be collected)

• Interact with us via WhatsApp, email, or social media

• Report issues or request support

This may include your name, email address, phone number, billing/shipping address, and details of your purchase. We may also collect device and browser data (like IP address or browser type) and use technologies like cookies for better browsing experiences.

We do not collect sensitive personal data (such as financial details or government IDs) without your consent.

2. How We Use Your Information

Your information is used to:

• Fulfill and manage your orders

• Respond to your queries and service requests

• Enhance your browsing and shopping experience

• Personalize the website content

• Send relevant updates, promotions, or offers (only if you opt in)

• Improve our website and services through customer feedback

• Conduct staff training and quality control

In some cases, we may use trusted third-party tools for analytics and marketing purposes. These services may use cookies or tracking technologies to help us understand how users interact with our website.

3. How We Protect Your Information

We take your privacy seriously and follow industry best practices to keep your information secure.

• All personal data is handled with confidentiality and stored using secure systems

• We use encryption, firewalls, and restricted access to protect your data

• While we strive to safeguard your data, no method of transmission over the internet is 100% secure. Please share personal information responsibly.

If any of your information is inaccurate or outdated, please contact us for an update.

4. Cookies Policy

Cookies are small files stored on your device to help websites function better. We use cookies to:

• Improve website performance and loading speed

• Remember your preferences and login sessions

• Analyze website traffic and visitor behavior

You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect certain website features.

5. Links to External Sites

Our website may include links to third-party websites for your convenience. Once you leave our site, we are not responsible for how your information is used on those external platforms. Please review the privacy policies of any third-party websites you visit.

6. Your Choices & Rights

• You can choose not to provide certain personal information, though some features may not be accessible as a result.

• You can opt out of marketing communications (email/SMS/WhatsApp) at any time by using the unsubscribe link or contacting us.

• You can request to access, correct, or delete your personal data stored with us.

7. Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in law or our business practices. Any major updates will be highlighted on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, concerns, or would like to update your personal information, please get in touch with us:

📧 Email: digital@aquadiamonds.co
📱 WhatsApp: +91 91211 18880

You may also write to us at: